Shipping Information

Solterik Delivers Safety... For Free!

At Solterik, we are proud to offer FREE shipping on all orders! We strive to ensure fast and reliable delivery so you can receive your fire safety products as quickly as possible.

For any shipping-related questions, please contact us at contact@solterik.com.

Order Processing Times

Orders are typically processed and dispatched within 1-3 business days after being placed. An order is considered dispatched once it has been handed off to the shipping carrier and is on its way to you.

During peak times and holidays, processing may take up to 7 business days due to increased demand.

Estimated Shipping Times

Shipping times depend on your location and other external factors. Below are our estimated delivery timeframes:

🇺🇸 United States: 7-12 Business Days
🇨🇦 Canada 8-14 Business Days
🇬🇧 United Kingdom: 6-10 Business Days
🇦🇺 Australia: 6-10 Business Days
🌎Worldwide Shipping: 6-15 Business Days)

🚨 Please Note: Shipping carriers may experience unexpected delays during peak seasons, customs processing, or due to external circumstances beyond our control.

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to provide accurate shipping details at checkout. Incorrect or incomplete addresses may result in order delays or cancellations.

  • If our system detects an issue with your shipping address, we will email you for verification within 3 business days of your order being placed.
  • If you need to correct your shipping details, please email us at contact@solterik.com within 24 hours of placing your order.
  • After this period, we cannot guarantee address changes, as the order may already be in processing or transit.

Delayed Delivery

At Solterik, we do our best to ensure timely deliveries, but unexpected delays may occur due to:
✅ Courier issues (weather, transit disruptions, customs delays)
✅ Payment processing or address verification problems
✅ High-demand periods such as holidays and peak seasons

If your order is delayed, we recommend contacting the courier directly for updates. While Solterik is not responsible for external shipping delays, we will assist you in any way possible.

Lost or Stolen Packages

Once your package is handed off to the courier, it is beyond our control. If your package is lost or stolen, please follow these steps:

1. Check tracking details to see if it was marked as delivered.
2. Contact the shipping carrier to file a claim for lost or stolen items.
3. Email us at contact@solterik.com, and we will assist you in following up with the courier.

🚨 Please Note: Solterik is not responsible for lost or stolen packages once they have been marked as delivered. However, depending on the situation, we may offer a replacement.

Shipping Policy Updates

Solterik reserves the right to modify or update this shipping policy at any time without prior notice. Customers are responsible for reviewing the most recent version before making a purchase.

By purchasing from Solterik, you agree to this Shipping Policy, including any modifications.

For any further questions, feel free to reach out at contact@solterik.com.