Returns & Refund Policy
60-Day Money-Back Guarantee
We are confident in our products and recommend using them for at least 14 days to fully experience their benefits. If you are still unsatisfied, you may return your item within 60 days of delivery for a full refund.
Please note:
- Shipping fees (if applicable) are non-refundable.
- To initiate a return, contact us via our Contact Us page or email us at contact@solterik.com.
- To expedite your return, provide your Order Number or the name and email address used for purchase.
Damaged or Defective Items
We take every precaution to ensure your order arrives safely. If your item arrives damaged or defective, please report it within 72 hours of delivery by emailing us at contact@solterik.com with clear photos of the damage.
Please note:
- Damage to packaging only (e.g., dented boxes) is not considered product damage.
- If your item qualifies, we will send a replacement at no cost to you.
- We do not replace or refund items damaged due to normal wear, misuse, or improper handling.
Shipping & Delivery Policy
While we aim to deliver your order promptly, Solterik is not responsible for delays caused by:
- Couriers, customs, or logistics issues.
- Lost, stolen, or delayed packages once they leave our facility.
For shipping-related concerns, please contact the courier directly for assistance.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is submitted, please notify us within 24 hours.
After this period, we cannot guarantee changes, resends, or refunds for misdelivered packages.
Policy Updates
We reserve the right to modify this Refund & Return Policy at any time. Customers are encouraged to review the latest version before purchasing.
By making a purchase from Solterik, you agree to the terms outlined in this policy.
For any questions or concerns, contact us at contact@solterik.com.